Refund policy

Refund and Returns Policy

Effective Date: January 25, 2025

Thank you for shopping with JunkiesByJiggy.com. We value your satisfaction and strive to provide the best possible service. Please review our Refund and Returns Policy carefully to understand your rights and options when making a purchase.

1. Refund Policy

Eligibility for Refunds:

Refunds are available for items returned within 7 days of the purchase date. To be eligible, the item must be:

  1. Unused and in the same condition as when you received it.
  2. In its original packaging.
  3. Accompanied by the original receipt or proof of purchase.

Non-Refundable Items: The following items are not eligible for refunds:

  1. Sale or clearance items.
  2. Gift cards.
  3. Custom or personalized products.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original method of payment. Please note that shipping costs are non-refundable.

2. Return Policy

How to Initiate a Return:

To initiate a return, please contact our customer service team at [aleishathomas123456789@gmail.com] with your order details. Once your return is approved, we will provide you with instructions on how to proceed.

Shipping for Returns:

  1. Customers are responsible for covering the shipping costs for returning items unless the return is due to an error on our part (e.g., defective or incorrect item received).

  2. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide a description and photos of the damage or defect, and we will work with you to resolve the issue promptly. Options may include a replacement, exchange, or refund.

4. Exchanges

JunkiesbyJiggy does not offer exchanges on our site. All sales are final once purchased, confirmed, and shipped.

5. Contact Information

If you have any questions or concerns about this policy, please do not hesitate to reach out to us:

  1. Email: [aleishathomas123456789@gmail.com]
  2. Address: JunkiesByJiggy.com, Tampa, FL

Thank you for choosing JunkiesByJiggy.com. We appreciate your business and are here to help if you need assistance.